How Lerniva Works
Students and tutors choose their preferred subjects, rates, schedules, and lesson formats. Once matched and confirmed, lessons take place securely online or in person.
How It Works for Students
From choosing your subject to starting your first lesson
Choose Your Subject & Preferences
Select the subject, schedule, budget range, and lesson format.
Find or Get Matched
Browse verified tutors or use our smart matching system.
Book Your Lesson
Send a booking request to your chosen tutor.
Tutor Confirms
The tutor reviews and confirms the session details.
Make Payment
Complete your payment securely through the platform.
Booking Confirmed
Receive confirmation and lesson details.
Start Learning
Begin your lesson online or in person as scheduled.
How Payment Works
Clear and transparent for both students and tutors
For Students
Students pay for lessons based on the agreed course price or selected number of hours through the platform's secure payment system. The displayed price is the total amount paid.
For Tutors
Tutors can view their net earnings before confirming a lesson. A service fee is applied according to the platform's policy. Tutors receive their earnings upon completion of each course.
All payments are processed securely through the platform. Transparent pricing with no hidden fees.
How to Attend an Online Lesson
Simple steps to join your virtual classroom
Log In
Log in to your account and go to My Bookings.
Check Your Schedule
Review the date and time of your scheduled lesson.
Join the Online Classroom
At the scheduled time, click "Join Lesson" to enter the online classroom.
Start Learning
The system will automatically launch the video session. You can communicate, share your screen, and exchange files within the platform.
After the Lesson
Students can submit a review and rating to help tutors build their star score and reputation on the platform.
Important Notes
- Please log in 5–10 minutes before your lesson starts.
- Make sure your internet connection, camera, and microphone are working properly.
- If you experience any issues, please contact Support for assistance.
How to Attend an Onsite (In-Person) Lesson
Steps for face-to-face learning sessions
Confirm Your Booking
Make sure your lesson has been confirmed in My Bookings, including the date, time, and location.
Check the Location Details
Review the agreed meeting place and any special instructions provided by the tutor or student.
Arrive On Time
Please arrive at least 5–10 minutes before the scheduled start time.
Start the Lesson
Meet your tutor/student and begin the lesson as scheduled.
Important Notes
- Travel time and transportation arrangements are the responsibility of both parties unless otherwise agreed.
- If you are running late, please inform the other party as soon as possible.
- Cancellation policies still apply to onsite lessons.
Rescheduling, Cancellation, and Refund Policy
Important policies to ensure a fair experience for everyone
Rescheduling Policy
When the Tutor Requests to Reschedule
- The tutor must submit a rescheduling request through the system at least 2 days before the scheduled lesson.
- The student must confirm the request in the system at least 1 day before the lesson.
- If the student does not confirm or is unavailable, the rescheduling request will be considered unsuccessful, and the lesson will proceed according to the original schedule.
When the Student Requests to Reschedule
- The student must submit a rescheduling request through the system at least 2 days before the scheduled lesson.
- The tutor must confirm the new schedule at least 1 day before the lesson.
- If the tutor does not confirm or is unavailable, the rescheduling request will be considered unsuccessful, and the lesson will proceed according to the original schedule.
If the Rescheduling Request is Unsuccessful
If the system notifies that the rescheduling request is unsuccessful and the student does not wish to attend the lesson at the original time, the student must cancel the booking through the system. Refunds will be processed according to the Cancellation and Refund Policy below.
Cancellation and Refund Policy
When the Student Cancels
Cancellation ≥ 24 hours before the lesson
Cancellation 12–24 hours before the lesson
Cancellation less than 12 hours before the lesson or failure to attend (no-show)
When the Tutor Cancels
- The student will receive a 100% full refund.
- No platform service fee will be deducted.
Ready to start learning?
Find the right tutor for your needs and book your first lesson today.