Frequently Asked Questions (FAQ)

Lerniva helps learners find and compare tutor profiles in Thailand. Check each profile’s subjects, levels, rates, available reviews and lesson formats, then confirm details and availability before booking.

Compare profile information about subjects, levels, rates and available reviews. Filter around your goals, then ask the tutor about relevant experience, teaching approach and availability before deciding.

The displayed result count depends on your filters and currently loaded profiles; it is not the platform’s total tutor count. A matching profile does not confirm an available slot. Check the schedule and confirm availability before booking.

Learners and parents can compare tutors around learning goals, including exam preparation. Prospective tutors should read the regulations and application steps before submitting their information.

Open a profile, check subjects, rates, lesson format and schedule, then follow the booking steps shown in the platform. Check the lesson’s confirmation and payment status before starting.

Tutors set their own rates. Check the current rate, pricing unit and lesson details before booking.

Check the payment methods, amount and deadline shown for that lesson before proceeding. Review booking and payment status in the platform; this FAQ summary does not replace the booking instructions.

Check the reason shown in the payment status before proceeding. If you have already transferred money, keep the evidence and contact Support with the lesson details. A rejected slip alone does not confirm an automatic refund. Review and handling follow the verified status and applicable policies.

Reschedule requests must be submitted in the platform at least two days before the original lesson. The tutor must respond within 24 hours and at least 24 hours before the original lesson. Cancellation refunds follow the cancellation policy.

Check each tutor’s profile information and displayed verification statuses, such as identity and education. Individual statuses can differ. Verification does not guarantee learning outcomes; ask about relevant experience and read available reviews before booking.

Check the available profile information, such as subjects, education, experience, rates and displayed reviews. Filter around your goals, then confirm relevant experience, lesson format and availability before booking.

Send the issue and lesson details through Support. Review and possible resolutions depend on the facts and applicable policies.

Depends on each tutor. Some teach only online, some only in-person, and some offer both. You can filter tutors by teaching type in the search page.

1) Sign up and select "Tutor" 2) Fill personal and education info 3) Add subjects, experience, and rates 4) Wait for admin approval 5) After approval, check profile status and availability before accepting requests

Lerniva charges by lesson type and total hours: online under 10h = 17.5%, online 10h+ = 15%, in-person up to 20h = 15%, and in-person over 20h = 12.5%. The fee covers platform maintenance, marketing, and customer support.

Earnings become available 48 hours after a completed lesson. You can request a cash-out on Monday, Wednesday or Friday, once every 7 days, up to ฿50,000 per request, to your verified bank account; we transfer within 3 business days. Check the destination account and details shown in the platform before submitting a withdrawal request.

Read the tutor regulations and prepare the subjects, education, experience and documents requested during application. Submitting an application does not mean the profile is immediately approved for publication.

Before deciding, check the profile and displayed verification statuses, read reviews and agree on goals, lesson format and lesson details. Use the platform’s reporting tools or Support center if a profile or behaviour seems suspicious.

Read Lerniva’s Privacy Policy for information about collected data, its purposes and contact options before submitting information. Avoid sharing documents or personal details unrelated to lessons in conversations.

If something went wrong with a lesson — a tutor no-show, or the lesson was not as agreed — go to "My Lessons", open the lesson in question, and press "File Dispute" (the button becomes available after the lesson end time). Choose the issue type and describe what happened. Our team reviews every dispute and coordinates with both sides; outcomes can include a refund, a make-up lesson, or another resolution per policy. You can track the dispute status on the same lesson page.

Contact Support with the lesson and issue details, and keep relevant information for review. Response and resolution times depend on the issue and the information needed; immediate round-the-clock replies should not be assumed.